Frequently Asked Questions
Everything you need to know about shopping with SAX
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item?
You can return any unused item in its original packaging within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
SAX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, SAX ships to over 50 countries worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.
How do I ensure I am choosing the right size?
Each product page features a detailed sizing guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.